Shipping Policy

Shipping Information

Thank you for shopping with Vexa Prime. We are committed to delivering your order quickly, safely, and securely.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional periods or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 3–7 business days

• Canada: 5–10 business days

• United Kingdom: 5–10 business days

• Australia: 7–12 business days

• International Orders: 7–15 business days

Delivery times are estimates and may vary depending on the destination, customs processing, weather conditions, or courier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Free Standard Shipping is available on eligible orders where applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Shipping Carriers

We partner with trusted shipping carriers to ensure reliable and secure delivery.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or other fees charged by their local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: hameglobal943@gmail.com

We are always happy to assist you.